Remote IT Support Specialist (Tier 2/3)

Appsierra Group; American Samoa; On-site; USD 3,444,000 - 6,888,000; Full time

Job summary

The Appsierra Group seeks a Computer User Support Specialist to diagnose and resolve technical issues, document solutions, and contribute to AI training data. This fully remote independent contractor role emphasizes strong communication and self-management.

Candidates should have 3+ years of Tier 2/3 IT support experience, cross‑platform troubleshooting, solid networking knowledge (TCP/IP, VPNs, DNS), and proven ability to document resolutions in a ticket system.

Qualifications

• 3+ years of professional Tier 2/3 IT support.
• Experience diagnosing hardware and software across platforms.
• Strong networking fundamentals: TCP/IP, VPN, DNS troubleshooting.
• Experience with ticket management systems and documenting steps.
• Strong written and verbal communication skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Diagnose and resolve hardware, software, OS, and networking issues.
• Troubleshoot Windows, macOS, and Linux environments.
• Resolve network issues including TCP/IP, VPNs, and DNS.
• Document troubleshooting steps and resolutions in ticket systems.
• Provide insights to support high-quality training data.
• Explain technical concepts clearly in writing and speech.
• Work asynchronously with teams and deliver reliably.
• Identify recurring issues and suggest process improvements.
• Apply IT support best practices consistently.

Skills

Tier 2/3 IT support

Cross-platform troubleshooting

Networking fundamentals

Technical documentation

Written and verbal communication

Independent work

Education

CompTIA A+ (nice to have)

CompTIA Network+ (nice to have)

ITIL (nice to have)

Tools

Ticket management systems

Job description

The Appsierra Group seeks a Computer User Support Specialist to diagnose and resolve technical issues, document solutions, and contribute to AI training data. This fully remote independent contractor role emphasizes strong communication and self-management.

Candidates should have 3+ years of Tier 2/3 IT support experience, cross‑platform troubleshooting, solid networking knowledge (TCP/IP, VPNs, DNS), and proven ability to document resolutions in a ticket system.