AI-Driven IT Support Technician (Tier I)

Iserv

Orlando (FL)

Hybrid

USD 28,000 - 39,000

Full time

14 days+

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Benefits offered by this job

Competitive hourly pay

Medical/Dental/Vision coverage

Paid time off

Job summary

iServ is seeking an IT Support Technician – Tier I (AI-Integrated) to join our MSP team. You will deliver high-quality remote and onsite support with a strong focus on first-call resolution and AI-assisted diagnostics.

Responsibilities include troubleshooting, escalation, monitoring with AI analytics, and a security-first approach. You will occasionally install firewalls and network gear onsite, collaborating with remote engineers on innovative AI projects.

Qualifications

2+ years in IT infrastructure support, MSP environment preferred.
Certifications listed above are advantageous.
Experience with Windows 10/11 and MS 365 in business environments.
Interest in AI tools and chatbot-assisted IT tasks.

Responsibilities

Provide first-call IT support with strong problem-solving and AI-assisted diagnostics.
Manage tiered support, vendor escalations, and explore AI-driven solutions.
Monitor systems with AI analytics to proactively identify and resolve incidents.
Maintain security focus: AI-enhanced threat detection and patch management.
Communicate timely updates to clients and teams using AI tools.
Hybrid role with remote work and occasional onsite installations.
Contribute to innovation projects and pilot new AI features.