IT Helpdesk II — Remote Support & Troubleshooting

Autonomous Solutions; Longmont (CO); On-site; USD 52,000 - 68,000; Full time

Job summary

Autonomous Solutions, Inc. (ASI) is seeking an IT Help Desk II to support end users with computer, application, system, device, access, and hardware issues. You will identify and resolve problems with some complexity and respond to requests via phone, email, and online channels.

Documentation and coordination with other teams will be part of the role. The position requires a background in IT support, strong communication skills, and a customer-first approach to ensure timely resolutions and high

Qualifications

• Associate degree or IT certification; or relevant IT coursework.
• 4–6 years of general work experience in IT or help desk.
• Solid understanding of researching and troubleshooting technical issues.
• Strong written and verbal communication; customer-focused.

Responsibilities

• Serve as the first point of contact for IT helpdesk requests via phone, email, or chat.
• Perform remote troubleshooting through diagnostic techniques.
• Research and resolve routine technical problems.
• Walk users through the problem-solving process.
• Handle moderately complex issues and escalate more complex ones.
• Follow up and update users on the status of solutions.

Skills

Technical support

Remote troubleshooting

Customer service

Written and verbal communication

Education

Associate degree or IT certification

Tools

Remote desktop tools

Job description

Autonomous Solutions, Inc. (ASI) is seeking an IT Help Desk II to support end users with computer, application, system, device, access, and hardware issues. You will identify and resolve problems with some complexity and respond to requests via phone, email, and online channels.

Documentation and coordination with other teams will be part of the role. The position requires a background in IT support, strong communication skills, and a customer-first approach to ensure timely resolutions and high