Remote IT Support Specialist (SQL/Web)

Softdocs; Oregon; Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work

Leadership access

Benefits package

Laptop stipend

Professional development

Mentorship

People-first culture

Employee retention

Job summary

Softdocs is seeking a Client Support Technician to be the trusted problem-solver for customers worldwide using our cloud-based document management and forms solutions. You will combine technical know-how with a customer-first mindset to resolve issues, explain complex concepts clearly, and ensure every interaction is positive.

This role dives into databases, logs, and application behavior to identify root causes and guide clients toward success.

Qualifications

• Bachelor's or Associate's degree in Computer Science, Information Systems, or related field, or equivalent experience.
• 2+ years of IT, technical support, or related field experience.
• 2+ years of customer service or client-facing experience.

Responsibilities

• Provide professional, friendly, and timely support for Softdocs products.
• Communicate clearly to drive case resolution and document actions.
• Document every issue, action, and outcome accurately in the support system.

Skills

Excellent written and verbal коммуника

Strong problem-solving and analytical

Ability to explain technical concepts

Detail-oriented with documentation

Independent in a remote environment

Education

Bachelor's or Associate's degree in CS/IS or related field

2+ years IT/technical support experience

2+ years customer service experience

Tools

Microsoft SQL Server

HTML/CSS/JavaScript

Job description

Softdocs is seeking a Client Support Technician to be the trusted problem-solver for customers worldwide using our cloud-based document management and forms solutions. You will combine technical know-how with a customer-first mindset to resolve issues, explain complex concepts clearly, and ensure every interaction is positive.

This role dives into databases, logs, and application behavior to identify root causes and guide clients toward success.