Remote IT Support Specialist I — Make an Impact

OneAZ Credit Union; United States; On-site; USD 56,823 - 71,029; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision

Childcare assistance

401K

Gym reimbursement

Tuition reimbursement

Student loan repayment

Job summary

OneAZ Credit Union is hiring for a remote IT help desk role based at our Corporate Office in Phoenix, AZ. You will provide end-user support, troubleshoot hardware and software, and ensure smooth IT operations for our members and staff.

The position requires 1–2 years of help desk experience, familiarity with Windows operating systems, and the ability to communicate technical information clearly. Competitive benefits are offered.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• One to two years of help desk or desktop troubleshooting experience.
• Experience with computer operating systems, desktop software, and computer hardware.

Responsibilities

• Installs, modifies, and repairs computer hardware and software systems. Analyzes system performance and troubleshoots issues. Provides technical assistance and training to system users.
• Analyzes end user needs and orders.
• Installs and readies hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Loads software such as operating systems, office, and operations software onto computers.
• Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues.
• Provides updates, status, and completion information to management, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Instructs users in use of equipment, software, and related material.
• Enters commands and observes system functions to verify correct system operation.
• Monitors and maintains anti-virus programs to ensure desktop computer systems integrity.
• Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications.
• Coordinates activities with network services or other information systems groups.
• Maintains software licensing records and hardware inventory to ensure effective operations and compliance.
• Escalates major system problems to computer operations, engineering, or application support.
• Performs basic telephone maintenance.
• Performs other duties as assigned.

Skills

Help desk experience

Troubleshooting

End user support

Technical communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Operating systems (Windows)

Office software

Hardware components

Job description

OneAZ Credit Union is hiring for a remote IT help desk role based at our Corporate Office in Phoenix, AZ. You will provide end-user support, troubleshoot hardware and software, and ensure smooth IT operations for our members and staff.

The position requires 1–2 years of help desk experience, familiarity with Windows operating systems, and the ability to communicate technical information clearly. Competitive benefits are offered.