Remote IT Support Specialist – Homeland Security

Federal Emergency Management Agency; New York (NY); Remote; USD 105,000 - 137,000; Full time

Job summary

Federal Emergency Management Agency (FEMA) in New York is seeking an IT support professional to manage, install, configure, maintain, and troubleshoot regional IT systems. You will serve as a technical focal point for planning and delivering customer IT services across devices, networks, and software, resolving incidents, and ensuring reliability.

The role involves evaluating user requirements, providing timely technical assistance, and supporting potential telework arrangements in a government

Qualifications

• It requires demonstrable IT support experience for regional offices.
• It includes installing, configuring, maintaining, and troubleshooting systems.
• It emphasizes delivering technical assistance to regional users.

Responsibilities

• Serve as a primary technical specialist for planning and implementing customer IT support services across organization IT equipment, software, systems, interfaces, and networks.
• Diagnose and resolve problems in response to customer incidents and maintain system reliability.
• Analyze requirements and address hardware/software issues with corrective actions.
• Support emergency management operations and flexible work arrangements as needed.

Skills

IT support

Troubleshooting

System maintenance

Regional support

Job description

Federal Emergency Management Agency (FEMA) in New York is seeking an IT support professional to manage, install, configure, maintain, and troubleshoot regional IT systems. You will serve as a technical focal point for planning and delivering customer IT services across devices, networks, and software, resolving incidents, and ensuring reliability.

The role involves evaluating user requirements, providing timely technical assistance, and supporting potential telework arrangements in a government