IT Specialist (CUSTSPT)

Federal Emergency Management Agency; New York (NY); Remote; USD 105,000 - 137,000; Full time

Job summary

Federal Emergency Management Agency (FEMA) in New York is seeking an IT support professional to manage, install, configure, maintain, and troubleshoot regional IT systems. You will serve as a technical focal point for planning and delivering customer IT services across devices, networks, and software, resolving incidents, and ensuring reliability.

The role involves evaluating user requirements, providing timely technical assistance, and supporting potential telework arrangements in a government

Qualifications

• It requires demonstrable IT support experience for regional offices.
• It includes installing, configuring, maintaining, and troubleshooting systems.
• It emphasizes delivering technical assistance to regional users.

Responsibilities

• Serve as a primary technical specialist for planning and implementing customer IT support services across organization IT equipment, software, systems, interfaces, and networks.
• Diagnose and resolve problems in response to customer incidents and maintain system reliability.
• Analyze requirements and address hardware/software issues with corrective actions.
• Support emergency management operations and flexible work arrangements as needed.

Skills

IT support

Troubleshooting

System maintenance

Regional support

Job description

• Department: Department of Homeland Security
• Location: New York, New York
• Hiring Path: Fed Transition
• Number of Openings: 1
• Security Clearance: Sensitive Compartmented Information

The ideal candidate will have demonstrated IT support experience, including installing, configuring, maintaining, and troubleshooting systems supporting regional offices. This role focuses on planning and delivering seamless technical assistance to regional users.

Key Responsibilities

What will I do in this position if hired? In this position, you will work as a member of the Region 2 Mission Support Division, Information Technology Branch. Typical assignments include: Serves as a primary technical specialist and focal point for the planning and implementing of customer support services covering all organization IT equipment, software, systems, interfaces, and networks. Diagnoses and resolves problems in response to customer related incidents.

Performs a variety of highly technical assignments relevant to the implementation of state-of-the-art customer support requirements. Analyzes customer requirements and investigates and resolves hardware/software issues, taking necessary corrective actions to maintain reliable information architecture. What else do I need to know? At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management.

Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description.

Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

Requirements & Education

No Educational Substitution: There is no educational substitution for this position, and you must meet the qualifications listed in the "requirements" section of this announcement.

DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.

DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.

Which agency is hiring for this position?

This position is with Federal Emergency Management Agency, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $105481 – $137128/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Sensitive Compartmented Information security clearance.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.