Federal IT Support Specialist & Training

Esmcorp; Arlington (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Enterprise Solutions and Management (ESM) is hiring an IT Support Specialist to support an enterprise-level program within a federal environment. The role focuses on planning and delivering customer support services, including installation, troubleshooting, user assistance, and training.

Responsibilities include resolving issues, maintaining problem-tracking databases, and conducting feasibility studies to support operational decisions while ensuring information security policies are followed

Qualifications

• Minimum six years in information processing with hardware/software breadth.
• Experience installing, diagnosing problems, and training customers.
• Familiarity with security policies and information systems compliance.

Responsibilities

• Support planning and delivery of customer support services in a federal environment.
• Install, troubleshoot, assist users, and provide training; backup and recovery operations.
• Maintain problem-tracking databases and develop training materials.
• Assess user needs, conduct feasibility studies, and prepare business cases.
• Ensure compliance with information security and cybersecurity policies.

Skills

Troubleshooting hardware

Training materials development

System installation & maintenance

Incident analysis & trend detection

Feasibility studies & business cases

InfoSec & cybersecurity policies

Education

Six years progressive Information Processing experience

SecureView Server Admin and Secure View VPN certification

Computing Environment certification (Azure Admin, AWS, GIAC, etc.)

Baseline Certification IAT Level II

Job description

Enterprise Solutions and Management (ESM) is hiring an IT Support Specialist to support an enterprise-level program within a federal environment. The role focuses on planning and delivering customer support services, including installation, troubleshooting, user assistance, and training.

Responsibilities include resolving issues, maintaining problem-tracking databases, and conducting feasibility studies to support operational decisions while ensuring information security policies are followed