Remote Network Support Pro

Placements24; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

Paid time off

Retirement savings plan

Work from home

Job summary

Placements24 is seeking a Remote Technical Support Specialist to act as the first line of contact for clients facing network infrastructure issues. You will diagnose and resolve complex hardware and software problems, guide users through solutions, and document interactions in our CRM system.

The role is remote-first, requiring proactive communication and the ability to manage workload independently. You will work with Windows, Linux, and macOS networking components, leverage monitoring tools,

Qualifications

• Experience in a technical support role with a focus on network infrastructure.
• Ability to work remotely and manage workload independently.
• Strong knowledge of TCP/IP, DNS, DHCP and related networking concepts.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide remote technical support to clients via phone, email, and chat for network infrastructure issues.
• Diagnose, troubleshoot, and resolve complex hardware and software networking problems.
• Escalate unresolved issues to senior support tiers or engineering teams with detailed documentation.
• Guide users through step-by-step solutions and educate them on best practices for network management.
• Maintain accurate records of client interactions, issues, and resolutions in the CRM system.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Monitor network performance and identify issues before they impact clients.
• Participate in team meetings and training sessions to stay updated on product developments.

Skills

Networking protocols

TCP/IP DNS DHCP

Routing & Switching

Network monitoring

OS: Windows/Linux/macOS

Technical communication

Remote work

CCNA/Network+

Tools

Wireshark

tcpdump

Job description

Placements24 is seeking a Remote Technical Support Specialist to act as the first line of contact for clients facing network infrastructure issues. You will diagnose and resolve complex hardware and software problems, guide users through solutions, and document interactions in our CRM system.

The role is remote-first, requiring proactive communication and the ability to manage workload independently. You will work with Windows, Linux, and macOS networking components, leverage monitoring tools,