Remote Help Desk Analyst – Windows & 365 Support

Resumonk; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

100% remote work

Paid time off

Retirement savings plan

Job summary

Resumonk is seeking a motivated Help Desk Analyst to provide first- and second-level IT support across the United States. The role involves troubleshooting hardware, software, and network issues, assisting employees with Windows, macOS, Microsoft 365, Outlook, and Teams, and ensuring timely resolutions of support requests.

This fully remote position offers flexibility to work from anywhere in the United States and requires strong communication and customer service skills.

Qualifications

• 2–6 years of experience in Help Desk/IT support.
• Proficient with Windows and basic macOS troubleshooting.
• Experience with Microsoft 365, Outlook, Teams; familiarity with VPN and networking.

Responsibilities

• Provide first- and second-level IT support via phone, email, chat, and ticketing systems.
• Resolve hardware, software, network, and OS issues within SLAs.
• Assist users with Windows/macOS, Microsoft 365, Outlook, and Teams.

Skills

Windows OS

macOS troubleshooting

Microsoft 365

Outlook

Teams

Networking basics

Active Directory

Ticketing systems

Remote desktop

Communication

Customer service

Multi-tasking

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Jira

Zendesk

Freshservice

Job description

Resumonk is seeking a motivated Help Desk Analyst to provide first- and second-level IT support across the United States. The role involves troubleshooting hardware, software, and network issues, assisting employees with Windows, macOS, Microsoft 365, Outlook, and Teams, and ensuring timely resolutions of support requests.

This fully remote position offers flexibility to work from anywhere in the United States and requires strong communication and customer service skills.