IT Specialist

Empresa Confidencial; Detroit (MI); On-site; USD 52,000 - 72,000; Full time

Job summary

Empresa Confidencial in Detroit invites an IT Specialist to join our global technology team. You will be the operational engine behind the US employee tech experience, delivering top-tier support for Windows and macOS devices and cloud apps across a diverse user base.

You’ll handle incident resolution via our ITSM platform, assist executives, deploy hardware, and contribute to process improvements with a focus on automation and documentation.

Qualifications

• 3 to 5 years of hands-on IT support, service desk, or corporate IT operations.
• Proficient troubleshooting across Windows and macOS and cloud apps (Google Workspace / Microsoft 365).
• Degree or certification in IT or equivalent practical experience.

Responsibilities

• Provide end-user and executive IT support via ITSM platform and VIP assistance for leadership.
• Configure, deploy, and decommission hardware (macOS/Windows) and manage user provisioning in M365 and Google Workspace.
• Troubleshoot connectivity (Wi-Fi, VPN), AV meeting systems, and collaboration tools.
• Document processes and seek opportunities for automation.

Skills

Windows & macOS support

Customer service mindset

Independent work

Tools

Google Workspace

Microsoft 365

ITSM platform

VPN

Job description

Are you an IT professional with strong troubleshooting skills and a passion for helping people?

We are looking for a proactive, autonomous IT Specialist hands on to join our global technology team. In this role, you’ll be the operational engine behind our US employee tech experience, keeping our tools running smoothly, resolving day-to-day challenges, and delivering top-tier support.

Why You’ll Love This Role

• Global Impact: Be part of an international team collaborating across cultures and time zones.
• Tech-Forward Environment: Work extensively with cloud-first tools, SaaS solutions, macOS, and Windows environments.
• High Visibility: Provide high-touch executive support and play a pivotal role in operational improvements.

What You’ll Do

• End-User & Executive Support: Be the primary contact for technical issues, resolving incidents via our ITSM platform and delivering VIP support for leadership.
• Device & Identity Lifecycle: Configure, deploy, and decommission hardware (macOS/Windows) while managing user provisioning across M365 and Google Workspace.
• Network & SaaS Support: Troubleshoot connectivity (Wi-Fi, VPN), AV meeting systems, and collaboration platforms.
• Continuous Improvement: Streamline IT processes, update technical documentation, and identify opportunities for automation.

What We’re Looking For

• 3 to 5 years of hands‑on experience in IT Support, Service Desk, or Corporate IT Operations.
• Proven troubleshooting skills across Windows & macOS, alongside Google Workspace or Microsoft 365.
• Solid understanding of network basics (TCP/IP, DNS, VPN) and identity/access management.
• Exceptional customer service mindset, high accountability, and the ability to work independently in a fast‑paced setting.
• Degree/Certification in IT or equivalent practical experience.

Nice-to-Haves

• Certifications: CompTIA, Microsoft, Google Workspace, or ITIL Foundation.
• Experience supporting distributed, remote, or international teams.