Remote IT Help Desk Analyst | Legal Services

MindSpring Partners LLC; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

MindSpring Partners LLC in Chicago seeks an IT Help Desk Support Technician to join our client, a reputable global legal professional services firm, Downtown Chicago. The role requires 5+ years of end-user IT support via phone and email, with remote work currently and potential to become hybrid in the Chicago office.

Shift is Saturday-Wednesday, 10am-6pm CT, in a collaborative team. The role focuses on providing technical support for software applications and clear, written communication with

Qualifications

• Bachelor’s degree preferred
• 5+ years of technology experience, ideally in legal services
• Excellent written and interpersonal communication skills
• Self-starter, proactive, highly organized with attention to detail

Responsibilities

• Provide technical support for software applications
• Strong communication skills when assisting end users with technical issues

Skills

End-user support

Phone support

Written communication

Interpersonal skills

Self-starter

Attention to detail

Highly organized

Education

Bachelor's degree

Job description

MindSpring Partners LLC in Chicago seeks an IT Help Desk Support Technician to join our client, a reputable global legal professional services firm, Downtown Chicago. The role requires 5+ years of end-user IT support via phone and email, with remote work currently and potential to become hybrid in the Chicago office.

Shift is Saturday-Wednesday, 10am-6pm CT, in a collaborative team. The role focuses on providing technical support for software applications and clear, written communication with