Remote IT Support Specialist – Journeyman (Federal)

NuAxis Innovations

Utah

Hybrid

USD 45,000 - 65,000

Full time

3 days ago

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Job summary

NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools.

This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, and helps improve service delivery through consistent

Qualifications

Two (2) or more years in an enterprise call center, help desk, or service desk environment with Windows OS.
Familiarity with ITSM processes and ticket lifecycles; Remedy experience preferred.
Experience with Active Directory, VPN, M365, Windows/macOS, and endpoint devices.

Responsibilities

Provide remote and deskside computer support via phone, email, chat, and other approved channels.
Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests.
Fulfill requests within SLAs, provide timely status updates, and escalate when needed.
Support user accounts, VPN, M365, Windows/Mac devices, printers, and remote tools.
Respond to alerts, collaborate with IT teams, and identify recurring issues to improve delivery.
Create, update, and retire help desk documentation as needed.