Tier 2 MSP Help Desk & Service Desk Support

Axxys Technologies

Plano (TX)

On-site

USD 52,000 - 76,000

Full time

4 days ago

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Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Retirement Plan (401k, IRA)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Job summary

Axxys Technologies, Inc. is seeking a motivated MSP Help Desk/Service Desk Support - L2 to join our team in Plano, Texas.

You will support clients via phone, email, and remote tools, troubleshooting software, hardware, and network issues, and maintaining accurate ticket documentation. Responsibilities include installing and configuring software/hardware, collaborating with clients and peers, monitoring systems for outages, and escalating complex problems to senior engineers.

Qualifications

2+ years of experience in a help desk or service desk role.
Solid understanding of Windows Server Administration and Active Directory.
Strong knowledge of IT security principles and best practices.
Familiarity with Windows, iOS, and Android environments.
Experience with G-Suite and Office 365 and basic networking concepts.
Experience with ITSM tools such as Kaseya or ConnectWise.

Responsibilities

Provide technical support to clients via phone, email, and remote tools.
Troubleshoot software, hardware, and network issues; document resolutions in ticketing system.
Install, configure, and maintain software, hardware, and peripherals.
Collaborate with clients and team to ensure prompt issue resolution.
Monitor systems and alert clients to potential outages.
Escalate complex issues to senior engineers as needed.
Provide timely updates on ticket status and resolution.