L2 MSP Help Desk Technician – Client-Focused IT Support

Axxys Technologies, Inc.; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Retirement Plan (401k, IRA)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Job summary

Axxys Technologies, Inc. is seeking a motivated MSP Help Desk/Service Desk Support - L2 to join our Plano, TX team.

You will deliver technical support to clients via phone, email, and remote tools, helping ensure service quality and client satisfaction. The role emphasizes collaboration, rapid problem solving, and clear communication as you troubleshoot software, hardware, and network issues, escalate complex cases, and document resolutions in our ticketing system.

Qualifications

• Minimum 2 years of help desk or service desk experience.
• Strong knowledge of Windows Server Administration and Active Directory.
• Solid understanding of IT security best practices.
• Experience with Windows, iOS, and Android platforms.
• Familiarity with G-Suite and Office 365.
• Knowledge of network topologies, protocols, and architecture.
• Experience with ITSM tools such as Kaseya and ConnectWise.

Responsibilities

• Provide technical support to clients via phone, email, and remote tools.
• Troubleshoot software, hardware, and network issues and document resolutions in the ticketing system.
• Install, configure, and maintain software, hardware, and peripherals as required.
• Collaborate with clients and colleagues to ensure prompt issue resolution.
• Monitor systems and alert clients to potential issues or outages.
• Escalate complex issues to senior engineers as needed.
• Provide timely updates on ticket status and resolution.

Skills

Customer support

Troubleshooting

Windows Server

Active Directory

IT security

Remote support

G-Suite/Office 365

Ticketing systems

Tools

Kaseya

ConnectWise

Job description

Axxys Technologies, Inc. is seeking a motivated MSP Help Desk/Service Desk Support - L2 to join our Plano, TX team.

You will deliver technical support to clients via phone, email, and remote tools, helping ensure service quality and client satisfaction. The role emphasizes collaboration, rapid problem solving, and clear communication as you troubleshoot software, hardware, and network issues, escalate complex cases, and document resolutions in our ticketing system.