Remote IT Support Specialist - Customer-Centric Tech Help

Patterson Companies; United States; À distance; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Full Medical, Dental, and Vision

401(k) Match Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay & Floating Holidays

Volunteer Time Off (VTO)

Educational Assistance Program

Full Paid Par

Résumé du poste

Patterson Companies seeks a Support Specialist I to handle inbound and outbound calls, provide technical guidance for software, services, peripherals, and equipment, and document interactions in the CRM. You will interact with customers to deliver a positive experience and follow escalation procedures as needed.

The role emphasizes maintaining proficiency through ongoing training, meeting performance metrics, and adhering to company policies while supporting a remote work environment.

Qualifications

• 1 year customer service experience.
• 1 year CRM/POS experience with basic troubleshooting.
• 2 years experience with Microsoft OS and Office applications.

Responsabilités

• Respond to inbound/outbound calls providing technical support and guidance.
• Assist with software, services, peripherals, and equipment inquiries.
• Document inquiries, steps taken, and status in CRM systems.
• Escalate issues following proper processes and policies.
• Maintain technical proficiency through continuing education.
• Communicate issues clearly with customers, peers, and leadership.
• Adhere to department processes and schedules.
• Learn new skills aligned with business needs and growth trajectory.

Connaissances

Customer service

Communication skills

Multitasking

Typing 50 WPM

Learning agility

Guideline adherence

Time management

Data privacy

Punctuality

Code of conduct

Formation

High school diploma

Associate's degree

Outils

CRM systems

Windows OS

Microsoft Office

Description du poste

Patterson Companies seeks a Support Specialist I to handle inbound and outbound calls, provide technical guidance for software, services, peripherals, and equipment, and document interactions in the CRM. You will interact with customers to deliver a positive experience and follow escalation procedures as needed.

The role emphasizes maintaining proficiency through ongoing training, meeting performance metrics, and adhering to company policies while supporting a remote work environment.