Remote IT Support Specialist — AI Tools & Onboarding

Anaconda; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible Vacation Policy

Medical/Dental/Vision Insurance

Short/Long Disability

Paid Parental Leave

Monthly Wellness Stipend

Employee Assistance Program

Job summary

Anaconda is seeking an IT Support Specialist to help our 550+ employees stay productive, with a fully remote setup available in the US. You’ll manage user accounts, onboarding and offboarding during acquisitions, and troubleshoot across macOS, Windows, and Linux.

You’ll use AI tools to accelerate work and mentor teammates on best practices. Join a fast-moving team at a data science and AI company that values clarity, candor, and collaboration.

Qualifications

• 3+ years of experience in end user IT support, including employee onboarding, offboarding, and inventory management
• Experience supporting macOS, Windows, and Linux or any combination of these operating systems
• Proficiency with mobile device management (MDM) platforms and inventory management systems
• Daily use of AI tools – drafting documentation, troubleshooting, or triaging a ticket queue
• Experience interfacing directly with internal customers daily and maintaining strong working relationships across departments
• Demonstrated ability to work independently in a lean team with minimal oversight

Responsibilities

• Manage user accounts, system imaging, device provisioning, and software installations across macOS, Windows, and Linux environments
• Execute technical onboarding and offboarding for employees, ensuring new hires and acquisition cohorts are fully equipped on day one
• Answer, evaluate, and prioritize incoming support requests, troubleshooting hardware, software, A/V, video conferencing, and network issues
• Keep ticket data current in our tracking system and maintain accurate inventory records for all computer equipment
• Train users on hardware and software, translating technical concepts into clear guidance for non-technical stakeholders
• Use AI tools to speed up troubleshooting, documentation, and ticket triage
• Guide and unblock teammates on complex tickets or recurring workflows, sharing knowledge and building team capacity
• Collaborate with IT Engineers and the Business Systems Analyst on special projects, contributing to infrastructure improvements and tooling decisions

Skills

End user IT

Onboarding

Offboarding

Inventory management

Multi-OS support

MDM platforms

AI tools usage

Customer relationships

Independent worker

Tools

Docker

Kubernetes

Job description

Anaconda is seeking an IT Support Specialist to help our 550+ employees stay productive, with a fully remote setup available in the US. You’ll manage user accounts, onboarding and offboarding during acquisitions, and troubleshoot across macOS, Windows, and Linux.

You’ll use AI tools to accelerate work and mentor teammates on best practices. Join a fast-moving team at a data science and AI company that values clarity, candor, and collaboration.