Remote Enterprise IT Support Analyst — AI-Driven & On-Demand

Nymbus SmartCore; United States; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

100% Remote

Annual Bonus & Equity Options

401(k) plan

Health, Dental, Vision Insurance

Paid Time Off

Job summary

Nymbus is seeking an Enterprise IT Support Analyst to provide day-to-day technical and operational support across onboarding, IAM, endpoint administration, and daily user needs. This remote-first role emphasizes solving problems, improving processes, and leveraging AI to boost efficiency.

You'll handle Tier 1–2 support, IAM tasks, device management for macOS and Windows, and collaboration with IT teams to keep Enterprise IT running smoothly in a remote US environment.

Qualifications

• 3+ years of IT support/enterprise IT experience.
• Experience with macOS and Windows environments.
• IAM, SSO, and MDM experience.
• Experience with cloud SaaS applications and ITSM platforms.
• Strong troubleshooting, communication, organization, and customer service skills.
• Self-starter with ownership and continuous improvement mindset.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools.
• Identify, troubleshoot, and resolve IT-related issues.
• Manage onboarding, offboarding, account provisioning, and access changes.
• Administer identity and access management, including SSO, MFA, user accounts, and permissions.
• Configure, deploy, and support macOS and Windows devices using MDM platforms.
• Document, prioritize, and resolve support requests using the ITSM platform.
• Maintain IT assets, software licensing, and operational documentation.
• Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations.

Skills

IT Support

Enterprise IT

IAM

SSO

MDM

SaaS

ITSM

Tools

JumpCloud

Google Workspace

Jamf

Jira Service Management

Job description

Nymbus is seeking an Enterprise IT Support Analyst to provide day-to-day technical and operational support across onboarding, IAM, endpoint administration, and daily user needs. This remote-first role emphasizes solving problems, improving processes, and leveraging AI to boost efficiency.

You'll handle Tier 1–2 support, IAM tasks, device management for macOS and Windows, and collaboration with IT teams to keep Enterprise IT running smoothly in a remote US environment.