Remote Tech Support Engineer for AI Talent Platform

Cangrade; Northern (KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance (including dental and

Stock Options

401(k)

Flexible vacation time

Quarterly mental health days

Career development and upskilling

Job summary

Cangrade is a US-based AIHR company offering a remote-friendly environment with health insurance, stock options, and flexible vacation. The Remote Technical Support Specialist will support clients using our talent assessment platform, delivering technical assistance and exceptional service in a fast-paced startup setting.

The role emphasizes remote work, collaboration with the Customer Success team, and opportunities to grow with the company while adhering to our mission of bias-free talent

Qualifications

• Basic proficiency in PHP, JavaScript, MySQL and MongoDB.
• Willingness to work remotely in a US-based role.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide technical assistance and customer service to clients using our talent assessment platform.
• Work remotely as part of a fast-paced startup Customer Success team.
• Contribute to delivering an outstanding client experience.

Skills

PHP

JavaScript

MySQL

MongoDB

Job description

Cangrade is a US-based AIHR company offering a remote-friendly environment with health insurance, stock options, and flexible vacation. The Remote Technical Support Specialist will support clients using our talent assessment platform, delivering technical assistance and exceptional service in a fast-paced startup setting.

The role emphasizes remote work, collaboration with the Customer Success team, and opportunities to grow with the company while adhering to our mission of bias-free talent