IT Support Specialist - Mac Expert, Onsite, Relocation Help

OpenAI; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

OpenAI is seeking an IT Support Specialist to be the first point of contact for hardware, software, and network issues. You will coordinate with vendors for procurement, repairs, and maintenance, and help improve IT processes to enhance employee experience.

The role emphasizes strong macOS expertise with Windows as a plus, plus proficiency in Azure AD, Jamf, Intune, and collaboration tools like Google Workspace, Office 365, Slack, and Atlassian. Relocation benefits available.

Qualifications

• Strong macOS expertise; Windows knowledge a plus.
• Experience with identity and device management (Azure AD, Jamf, Intune).
• Proficient with Google Workspace and collaboration tools (Slack, Atlassian).
• Clear written and verbal communication; customer-focused mindset.

Responsibilities

• Serve as frontline IT support for hardware, software, and network issues.
• Coordinate with vendors for procurement, repairs, and maintenance.
• Improve IT processes and workflows with cross-functional teams.
• Manage device inventories and ensure secure, up-to-date systems.

Skills

macOS

Windows

Azure AD

Jamf

Intune

Google Workspace

Office 365

Slack

Atlassian

Tools

Azure AD

Jamf

Intune

Google Workspace

Office 365

Slack

Atlassian

Job description

OpenAI is seeking an IT Support Specialist to be the first point of contact for hardware, software, and network issues. You will coordinate with vendors for procurement, repairs, and maintenance, and help improve IT processes to enhance employee experience.

The role emphasizes strong macOS expertise with Windows as a plus, plus proficiency in Azure AD, Jamf, Intune, and collaboration tools like Google Workspace, Office 365, Slack, and Atlassian. Relocation benefits available.