IT Support Specialist

6sense; New York (NY); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness programs

WFH stipend

Flexible time off

Professional development

Job summary

6sense is seeking an IT Support Specialist to deliver world-class IT support for a global workforce. You’ll handle end-user support, manage identities (Okta, Entra ID), and administer devices with Intune and MDM tools.

You’ll collaborate across teams, automate workflows, and contribute to AI platform initiatives while maintaining documentation and scalable processes for productivity.

Qualifications

• 3+ years of experience in IT Support, Help Desk or End User Computing.
• Strong problem solving, attention to detail and customer focus.
• Experience supporting macOS and Windows environments.

Responsibilities

• Provide Tier 1 and Tier 2 support via tickets, chat, email and remote sessions.
• Administer identity services (Okta, Entra ID, SSO, MFA).
• Support SaaS platforms including Microsoft 365, Slack, Zoom, and GitHub.
• Deploy and manage endpoints with Intune and related tools.
• Develop scripts or automations to improve efficiency and accuracy.
• Create and maintain documentation and SOPs.

Skills

Problem solving

Attention to detail

Ownership

Communication skills

Customer service

Continuous improvement

Learning mindset

Team collaboration

Tools

Intune

Iru

CrowdStrike

Okta

Entra ID

SSO

MFA

Microsoft 365

Teams

Slack

Zoom

Workato

PowerShell

Python

Job description

• 6sense is looking for an IT Support Specialist who is passionate about delivering exceptional employee experiences through world-class IT support
• This role combines hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms
• You’ll support a global workforce while helping improve IT operations through automation, documentation, and process improvement
• We’re looking for someone who enjoys solving problems, learning new technologies, and creating scalable solutions that make employees more productive
• Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions
• Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments
• Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes
• Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services
• Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato
• Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike
• Maintain accurate asset inventory and device lifecycle management
• Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices
• Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency
• Create and maintain documentation, knowledge articles, and standard operating procedures
• Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events

Benefits

• Health & Wellness: Parental Leave, Wellness Days Off, Quarterly Wellness Speakers, Wellness Challenges
• Giving Back: Giving Fridays Rotating Charity Support, 6sense Gives Back Programs, Month of Service
• Social Well Being: Flexible Time Off, HUB Working Model, WeWork Access
• Professional Development: LinkedIn Learning Courses, WFH Stipend, Revenue Certifications, Management Training

• Experience working in a fast-paced, remote-first environment3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing
• Strong attention to detail, ownership, and a continuous improvement mindset
• Experience supporting macOS and Windows environments
• Interest in AI technologies such as Microsoft Copilot and Claude
• Hands-on experience with Microsoft 365, Teams, Slack, and Zoom
• Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms
• Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools
• Strong troubleshooting, communication, and customer service skills
• Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA
• Experience administering Okta, Entra ID, Intune, or Iru
• Experience supporting AI platforms and governance practices
• Experience with Workato or workflow automation platforms
• ITIL, Okta, Microsoft, Apple, or security-related certifications
• Experience supporting executive stakeholders and globally distributed teams