Remote IT Support Specialist

WeCare Medical Specialty Group; Hopewell (OR); Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Remote work flexibility

Health insurance

retirement benefits

Professional development opportunities

Performance-based incentives

Career advancement opportunities

Job summary

WeCare Medical Specialty Group is seeking a Remote Helpdesk Support Specialist to provide technical assistance to employees and customers. The role involves troubleshooting hardware and software issues, resolving IT support requests, and maintaining day-to-day technology operations in a fully remote setting.

The ideal candidate will have strong problem-solving and communication skills, be able to explain complex concepts to nontechnical users, and work effectively with a distributed IT team to

Qualifications

• High school diploma or equivalent; a degree in IT is a plus.
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Responsibilities

• Respond to IT support requests submitted through email, phone, chat, or ticketing systems.
• Diagnose and troubleshoot hardware, software, network, and connectivity issues.
• Assist users with computer setup, application installation, password resets, and account access.
• Provide step-by-step technical guidance to users with varying levels of technical knowledge.
• Create, update, prioritize, and resolve support tickets within established service-level targets.
• Escalate complex technical issues to the appropriate IT teams when necessary.
• Assist with operating system updates, software configuration, and routine maintenance.
• Support user accounts, permissions, and access management in accordance with company policies.
• Maintain accurate documentation of reported issues, troubleshooting steps, and resolutions.
• Monitor recurring technical issues and recommend solutions to prevent future incidents.
• Help maintain IT inventory records and equipment assignment logs.
• Follow information security policies and protect confidential company and customer data.
• Contribute to internal knowledge bases, troubleshooting guides, and user documentation.
• Deliver courteous, professional, and timely customer support.

Skills

Windows/macOS basics

Hardware troubleshooting

Networking basics

Email & productivity tools

Communication skills

Customer service

Independent work

Education

High school diploma

IT-related degree preferred

IT certifications (e.g., CompTIA A+)

Tools

Zendesk

Freshservice

Jira Service Management

ServiceNow

Microsoft 365

Google Workspace

Remote desktop tools

VPN

Job description

WeCare Medical Specialty Group is seeking a Remote Helpdesk Support Specialist to provide technical assistance to employees and customers. The role involves troubleshooting hardware and software issues, resolving IT support requests, and maintaining day-to-day technology operations in a fully remote setting.

The ideal candidate will have strong problem-solving and communication skills, be able to explain complex concepts to nontechnical users, and work effectively with a distributed IT team to