IT Support Specialist — Remote & On-Site Help Desk Pro

The Management Group; Vancouver (WA); Hybrid; USD 48,000 - 64,000; Full time

Job summary

The Management Group is hiring an IT Support Specialist to provide remote and on-site technical support for employees across our corporate office, branch offices, and property locations. We are seeking someone with 1–2 years of help desk or desktop support experience who can explain solutions clearly and patiently.

You will set up workstations, manage user accounts, support MS 365, Windows devices, and mobile devices, assist with onboarding/offboarding, and travel between locations when needed.

Qualifications

• 1–2 years of help desk or desktop support experience.
• Experience with Windows and Microsoft 365.
• Basic Active Directory and networking knowledge.
• Strong communication and customer-service skills.

Responsibilities

• Resolve help desk tickets for login, software, printer, device, and connectivity issues.
• Set up computers, workstations, software, and equipment for employees.
• Create and disable user accounts, mailboxes, and basic Active Directory access.
• Support Microsoft 365, Windows devices, mobile devices, and business applications.
• Assist with employee onboarding and offboarding.
• Maintain clear ticket notes and IT documentation.
• Travel to company locations when an issue cannot be resolved remotely.

Skills

Windows

Microsoft 365

Active Directory

Communication

Customer service

Ticket management

Multi-site travel

Tools

NinjaRMM

Automate

Azure

SharePoint

Power Automate

Job description

The Management Group is hiring an IT Support Specialist to provide remote and on-site technical support for employees across our corporate office, branch offices, and property locations. We are seeking someone with 1–2 years of help desk or desktop support experience who can explain solutions clearly and patiently.

You will set up workstations, manage user accounts, support MS 365, Windows devices, and mobile devices, assist with onboarding/offboarding, and travel between locations when needed.