Remote IT Support Specialist

Cayuse Holdings; Hartford (CT); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Wellness Program

Flexible Spending Accounts

Short-Term Disability

Long-Term Disability

Life and AD&D Insurance

401(k) Retirement Savings Plan with 1:

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver customer service solutions in line with SLAs, supporting remote clients and providing timely, accurate technical assistance for Windows, Mac, and mobile devices.

You will troubleshoot, log and track incidents in ServiceNow, offer first-line support, communicate clearly with customers, and coordinate with teams to resolve complex issues while contributing to continuous improvement and customer satisfaction.

Qualifications

• High school diploma or GED required and relevant IT exposure.
• 2-5 years in computer systems, customer support or IT support.
• Experience with ServiceNow ITSM.
• Customer service focus and satisfaction orientation.
• Call center experience.

Responsibilities

• Provides high-quality customer service to resolve technology problems and requests.
• Performs first-line troubleshooting and logs customer interactions for escalations.
• Provides complex troubleshooting and documents issues in the problem management tool.
• Mobile telephony and device support; IP telephony setup and support.
• Create end user accounts and permissions; manage devices; remote support.

Skills

Communication

Problem solving

Active listening

Microsoft Office

Teamwork

Independent work

Education

Associate degree in IT or related field

Tools

ServiceNow

Windows

MacOS

Microsoft Office

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver customer service solutions in line with SLAs, supporting remote clients and providing timely, accurate technical assistance for Windows, Mac, and mobile devices.

You will troubleshoot, log and track incidents in ServiceNow, offer first-line support, communicate clearly with customers, and coordinate with teams to resolve complex issues while contributing to continuous improvement and customer satisfaction.