Remote Service Desk Agent – IT Support Specialist

Remote Jobs; United States; Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Accounts

Disability options

Life and AD&D Insurance

401(k) Retirement Savings Plan with 1:

Paid Time Off

Job summary

The Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver frontline IT support in a remote capacity. You will troubleshoot, document, and resolve user issues while adhering to SLA and quality standards.

This full-time, hourly role requires strong communication, problem-solving, and experience with IT service management tools such as ServiceNow. You will work in a fast-paced, customer-focused environment supporting diverse users.

Qualifications

• High school diploma or GED required.
• Experience in Service Desk or customer service preferred.
• 2–5 years in computer systems or IT support.
• Experience with ServiceNow IT Service Management.
• Customer service focus and communication skills.
• Call center experience helpful.
• Must pass background checks as required by projects.

Responsibilities

• Provide high-quality customer service to resolve tech issues.
• Follow guidelines to deliver a full range of services.
• Troubleshoot and log problems in the management tool.
• Assist customers promptly and professionally.
• Perform first-line troubleshooting and document interactions.
• Support mobile devices, video conferencing, IP telephony.
• Create end-user accounts and manage permissions.
• Remote desktop diagnosis for Windows/macOS environments.
• Assist with ongoing IT system and service monitoring.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Attention to Detail

Independence

Education

High school diploma or GED

Tools

ServiceNow ITSM

Job description

The Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver frontline IT support in a remote capacity. You will troubleshoot, document, and resolve user issues while adhering to SLA and quality standards.

This full-time, hourly role requires strong communication, problem-solving, and experience with IT service management tools such as ServiceNow. You will work in a fast-paced, customer-focused environment supporting diverse users.