Remote IT Service Desk Specialist

Cayuse Holdings; Olympia (WA); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent for remote work. You will deliver timely, accurate assistance to customers, perform initial troubleshooting, and log issues for escalation. The role emphasizes communication, teamwork, and adherence to SLAs.

Qualifications include high school diploma (or GED), 2–5 years in IT support, and experience with ServiceNow. Benefits include medical, dental, and retirement plans. Flexible remote work schedule is available.

Qualifications

• High school diploma or GED required.
• 2–5 years of experience in computer systems, customer support or IT support.
• Experience with ServiceNow IT Service Management System.
• Customer service experience and strong focus on customer satisfaction.
• Call center experience.
• Experience in a technology support organization.
• Must be able to pass a background check.

Responsibilities

• Provides high-quality customer service for the efficient resolution of technology problems and requests.
• Operates within established guidelines to deliver a full range of services to the customer.
• Provides complex and unique technical troubleshooting, records problems in the problem management tool.
• Provide assistance and information to the customer promptly.
• Perform first-line troubleshooting and log interactions for escalation.
• Mobile telephony and device support.
• Video Conference Unit Troubleshooting.
• IP Telephony setup and support.
• Creation of end user accounts and setting permissions.
• Provide end user device management and support for desktops, laptops, and PDAs.

Skills

Communication skills

Verbal communication

Problem solving

Teamwork

Customer service

MS Office

Remote troubleshooting

Education

Associate degree or technical training

Tools

ServiceNow

Remote desktop

Windows OS

MacOS

Office 365

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent for remote work. You will deliver timely, accurate assistance to customers, perform initial troubleshooting, and log issues for escalation. The role emphasizes communication, teamwork, and adherence to SLAs.

Qualifications include high school diploma (or GED), 2–5 years in IT support, and experience with ServiceNow. Benefits include medical, dental, and retirement plans. Flexible remote work schedule is available.