Remote IT Service Desk Specialist

Cayuse Holdings; Madison (WI); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Wellness Program

Flexible Spending Accounts

Short-Term and Long-Term Disability

Life and AD&D Insurance

401(k) Retirement Savings Plan

Paid Time Off

Job summary

Cayuse Civil Services, LLC is hiring a remote Service Desk Agent for a full-time role providing customer service and technical support aligned with SLAs. You will handle first-line troubleshooting and document issues for escalations.

Role requires experience in Service Desk environments, communication skills, and proficiency with Windows/Mac, remote desktop, and ITSM tools. Collaborative team environment with IT supervision.

Qualifications

• High school diploma or GED required.
• Experience in Service Desk or customer service preferred.
• 2–5 years in computer systems or IT support.
• Experience with ServiceNow ITSM.
• Strong communication and customer satisfaction focus.

Responsibilities

• Provides high-quality customer service to resolve technology problems.
• Performs first-line troubleshooting and logs interactions for escalation.
• Provides technical troubleshooting across Windows and Mac environments.
• Supports IP telephony, mobile devices, and video conferencing setups.
• Manages end-user accounts and permissions; remote support tasks.

Skills

Customer service

Technical troubleshooting

ServiceNow

Remote desktop

Windows/Mac support

IP telephony

Education

High school diploma or GED

Tools

ServiceNow ITSM

Remote desktop tools

Microsoft Office Suite

Teams/SharePoint

Job description

Cayuse Civil Services, LLC is hiring a remote Service Desk Agent for a full-time role providing customer service and technical support aligned with SLAs. You will handle first-line troubleshooting and document issues for escalations.

Role requires experience in Service Desk environments, communication skills, and proficiency with Windows/Mac, remote desktop, and ITSM tools. Collaborative team environment with IT supervision.