Remote IT Service Desk Specialist

Cayuse Holdings; United States; Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off

Wellness Program

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver remote IT support under strict SLAs. You will handle customer inquiries, perform initial troubleshooting, and document issues for escalation across Windows and MacOS environments.

The role emphasizes clear communication, teamwork, and adherence to quality standards while supporting devices, collaboration tools, and telephony systems in a professional remote setting.

Qualifications

• High school diploma or GED required; customer service experience preferred.
• Experience in service desk or IT support environments is preferred.
• Familiarity with ServiceNow IT Service Management System and ticketing tools.

Responsibilities

• Provides high-quality customer service to resolve technology problems and requests.
• Performs first-line troubleshooting and logs interactions for escalation.
• Supports IP telephony, video conferencing, and remote desktop diagnostics.
• Creates end-user accounts and manages device support across Windows and MacOS.

Skills

Customer service

Technical troubleshooting

Remote support

ServiceNow

Windows & MacOS

Education

High school diploma or GED

Associate degree or technical training

Tools

ServiceNow ITSM

Remote desktop

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver remote IT support under strict SLAs. You will handle customer inquiries, perform initial troubleshooting, and document issues for escalation across Windows and MacOS environments.

The role emphasizes clear communication, teamwork, and adherence to quality standards while supporting devices, collaboration tools, and telephony systems in a professional remote setting.