Remote IT Service Desk Specialist

Cayuse Holdings; Trenton (NJ); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Savings Plan

Paid Time Off

Flexible Spending Accounts

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver customer service solutions and technical support in a remote setting. The role focuses on timely, accurate information delivery, adherence to SLAs, and clear communication with customers and project teams.

The ideal candidate has 2–5 years of IT or service desk experience, familiarity with ServiceNow ITSM, and strong problem-solving and customer-service skills. This position is full-time, hourly, and remote.

Qualifications

• High school diploma or GED required.
• Two to five years of IT or service desk experience preferred.
• Experience with ServiceNow ITSM.
• Strong customer service focus and call center experience.
• Able to pass background checks.

Responsibilities

• Provide high-quality service desk support to resolve technology issues.
• Troubleshoot and document problems in the ticketing system (ServiceNow).
• Perform first-line troubleshooting and log interactions for escalations.
• Assist end users with desktop, laptop, and mobile device support.
• Operate remote desktop tools to diagnose issues across Windows and MacOS environments.

Tools

ServiceNow ITSM

ServiceNow IT Service Management

Remote Desktop

Microsoft Office Suite

Windows/Mac Support

Team communication

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver customer service solutions and technical support in a remote setting. The role focuses on timely, accurate information delivery, adherence to SLAs, and clear communication with customers and project teams.

The ideal candidate has 2–5 years of IT or service desk experience, familiarity with ServiceNow ITSM, and strong problem-solving and customer-service skills. This position is full-time, hourly, and remote.