Remote IT Support Pro — Keep Teams Running Smoothly

Nexis Builds

Charlotte (NC)

On-site

USD 52,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Fully Remote

Competitive Pay

Health Benefits

Career Growth

Paid Time Off

Tech Stipend

Supportive Team

Job summary

Nexis Builds in Charlotte, NC is seeking a Remote IT Technician to keep our employees productive from anywhere. You will handle IT issues, set up accounts, secure devices, and support software and networks.

The role emphasizes problem solving, clear communication, and teamwork. If you enjoy helping people and simplifying tech, this is for you.

We offer remote work, health benefits, a tech stipend, and opportunities for growth.

Qualifications

2+ years of experience in IT support, help desk, or a similar role.
Strong troubleshooting skills with Windows, macOS, and cloud-based apps.
Experience with remote desktop tools, VPNs, and IT security best practices.
Ability to explain tech stuff in a simple, easy-to-understand way.
A problem-solver who thrives in a fast-paced environment.
A team player who enjoys working with others and sharing knowledge.

Responsibilities

Help employees with IT issues including hardware, software, networks, and everything in between.
Set up and maintain accounts, security settings, and company devices.
Install software, troubleshoot bugs, and keep systems running smoothly.
Work with the IT team to improve systems and make processes more efficient.
Teach employees IT best practices so they can work smarter.
Keep track of IT requests, solutions, and knowledge base entries.