Remote IT Specialist — Access & Support

Talentify; Charlotte (NC); Remote; USD 51,000 - 69,000; Full time

Benefits offered by this job

Remote work

Job summary

Petfolk is seeking an IT Specialist to maintain and optimize our IT infrastructure while supporting a remote-first team in Charlotte, NC. You will troubleshoot hardware and software, manage user access, and assist with new technologies and cybersecurity policies.

This role emphasizes proactive problem solving, collaboration with IT colleagues, and delivering reliable day-to-day tech support across clinics and headquarters. The position offers a 60,000 USD base annual salary with minimal travel.

Qualifications

• Degree in Information Technology, Computer Science, or related field.
• Equivalent experience accepted.
• Familiarity with access management is a plus.

Responsibilities

• User Access Management: Set up, modify, and deactivate user accounts per policy.
• Troubleshooting and Repair Assistance: Diagnose and resolve basic hardware/software issues; provide first-level support.
• Ticket Resolution: Handle IT support tickets; prioritize by urgency and impact; escalate complex issues.
• System Maintenance and Monitoring: Run routine checks on systems and networks for performance and security.
• Installation and Configuration Assistance: Help set up new systems and configure hardware/software.
• Documentation and Record Keeping: Maintain records of access changes, issues, and resolutions.
• Learning and Skill Development: Learn new technologies, especially access management and ticket systems.
• Collaboration and Communication: Work with IT team to ensure smooth access and issue resolution.
• Support IT Projects: Assist on projects involving access management and system enhancements.

Skills

IT fundamentals

Problem-solving

Communication

Teamwork

Access management

Ticket resolution

Education

Degree in Information Technology or Computer Science

Tools

Google Workspace

JIRA

Job description

Petfolk is seeking an IT Specialist to maintain and optimize our IT infrastructure while supporting a remote-first team in Charlotte, NC. You will troubleshoot hardware and software, manage user access, and assist with new technologies and cybersecurity policies.

This role emphasizes proactive problem solving, collaboration with IT colleagues, and delivering reliable day-to-day tech support across clinics and headquarters. The position offers a 60,000 USD base annual salary with minimal travel.