Remote IT Support Engineer - UK Team Growth

D2B; United States; Remote; USD 9,400 - 16,000; Full time

Benefits offered by this job

Remote role - work from home

UK team collaboration

Training and growth opportunities

Long-term engagement

Job summary

D2B is seeking a proactive IT Support Engineer to join our remote team. The role focuses on first-line to second-line support, resolving day-to-day issues, and ensuring a seamless user experience for UK-based clients as needed.

You will work on Microsoft 365, Windows Server, and networking tasks, with opportunities to collaborate with the UK team while maintaining high service levels and strong customer focus.

Qualifications

• 2–4+ years in IT Support, including 2nd line.
• Experience with Microsoft 365 and Windows Server.
• Solid networking know-how: DNS, DHCP, TCP/IP, VPN.

Responsibilities

• Resolve escalated technical support tickets and provide advanced troubleshooting for hardware, software, and network-related issues.
• Administer and support Microsoft 365 and Azure Active Directory (Entra ID), including user account and permissions management.
• Support and maintain Windows Server environments and assist with general system administration tasks.
• Investigate system performance issues and identify root causes to ensure optimal system reliability.
• Troubleshoot VPN connectivity, DNS, DHCP, TCP/IP, and other networking issues.
• Support backup and disaster recovery processes to maintain business continuity.
• Maintain accurate technical documentation, including procedures, configurations, and issue resolutions.
• Liaise with third-party software vendors to resolve complex technical issues and ensure timely resolution.

Skills

Microsoft 365 administration

Windows Server administration

Networking fundamentals

Customer-focused support

Tools

Azure Active Directory

VPN troubleshooting

Job description

D2B is seeking a proactive IT Support Engineer to join our remote team. The role focuses on first-line to second-line support, resolving day-to-day issues, and ensuring a seamless user experience for UK-based clients as needed.

You will work on Microsoft 365, Windows Server, and networking tasks, with opportunities to collaborate with the UK team while maintaining high service levels and strong customer focus.