Remote IT Services Engineer — Elite Client-Impact Support

TeamLogicIT; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Job summary

TeamLogic IT Assist is seeking a Remote Services Engineer to support clients globally from India. The role emphasizes Windows technologies, Datto/Acronis backups, VPNs, and remote troubleshooting, with strong emphasis on customer service.

The candidate should have 4+ years in Tier 2/3 support, excellent English communication, and experience with Office 365 ecosystems. This remote position offers international collaboration and growth opportunities.

Qualifications

• Excellent written and verbal English communication skills.
• Proven experience in remote IT support and client communication.
• Strong diagnostic and troubleshooting abilities across Windows environments.

Responsibilities

• Provide in-depth technical support for clients and partners via phone, email, and remote sessions.
• Troubleshoot network, Windows AD, and server-related issues to achieve fast resolution.
• Coordinate with escalation teams and maintain high customer satisfaction.

Skills

English proficiency

Remote support

Client communication

Active Directory

Tools

Office 365

VPN

Azure

Job description

TeamLogic IT Assist is seeking a Remote Services Engineer to support clients globally from India. The role emphasizes Windows technologies, Datto/Acronis backups, VPNs, and remote troubleshooting, with strong emphasis on customer service.

The candidate should have 4+ years in Tier 2/3 support, excellent English communication, and experience with Office 365 ecosystems. This remote position offers international collaboration and growth opportunities.