Junior IT Support Engineer – Windows & Mac

Openkrill; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental Health Program

English lessons

Language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling workshops

Job summary

Openkrill is seeking an L1 Support Engineer to join its IT Support team in the United States. The role focuses on workplace stability, endpoint management, access administration, and process improvements.

You will own setup tasks for new employees, manage accounts, and assist in procurement and asset tracking. The ideal candidate has strong Windows knowledge, basic antivirus/security understanding, and at least 1 year of corporate Windows experience, with Russian and English at B1 level or

Qualifications

• Strong knowledge of MS Windows operating systems.
• Understanding of antivirus protection principles.
• Understanding of security concepts for Windows systems.
• Minimum 1 year of experience working with Windows in a corporate environment.
• Russian; English proficiency level B1 or higher.

Responsibilities

• Receive and transfer corporate equipment for repair per procedures.
• Maintain and update the corporate equipment fleet and assist procurement.
• Assist with installation and initial config of Windows and macOS on new devices.
• Keep records of issued equipment in 1C.
• Configure equipment for corporate use and manage accounts (AD, Google Workspace, Jira, Slack).
• Manage office access cards and access control systems.
• Troubleshoot software on user devices and diagnose hardware/software issues.
• Restore OS after crashes and coordinate with service providers as needed.
• Configure access to banks and signing portals; advise on PC configurations.

Skills

Windows OS

Antivirus basics

Windows security

Corporate Windows

Russian (B1)

English (B1+)

Tools

Active Directory

Group Policy

Jira/Confluence

VMware/Hyper-V

Job description

Openkrill is seeking an L1 Support Engineer to join its IT Support team in the United States. The role focuses on workplace stability, endpoint management, access administration, and process improvements.

You will own setup tasks for new employees, manage accounts, and assist in procurement and asset tracking. The ideal candidate has strong Windows knowledge, basic antivirus/security understanding, and at least 1 year of corporate Windows experience, with Russian and English at B1 level or