IT Support Engineer (Tier 2-3) (Fully Remote)

Confidential; United States; Remote; USD 63,000 - 89,000; Full time

Benefits offered by this job

Remote work

Job summary

Confidential is hiring for a fully remote US IT support role. You will serve as the escalation point for Tier 2-3 issues, troubleshooting Windows/macOS, networking, and apps while handling ServiceNow tickets and supporting identity and security tools. A strong, self-directed communicator is essential for success in a lean, inclusive remote culture.

The position emphasizes growth across enterprise IT platforms and requires expertise with Microsoft 365, Okta, and Intune.

Qualifications

• Tier 2/3 IT support experience with Microsoft 365, Okta and Intune.
• Strong written and verbal communication; ability to work independently.

Responsibilities

• Escalation point for Tier 2-3 remote IT support.
• Troubleshoot Windows/macOS, networking, and apps.
• Manage tickets in ServiceNow; support identity and security tools.

Skills

Tier 2/3 support

Clear communication

Self-directed

Tools

ServiceNow

Microsoft 365

Okta

Intune

Job description

• Escalation point for Tier 2-3 remote IT support.
• Improve docs and processes with IT leadership.

Key Duties:

• Troubleshoot Windows/macOS, networking, and apps.
• Manage tickets in ServiceNow; support identity and security tools.

Requirements:

• Tier 2/3 support with Microsoft 365, Okta, Intune.
• Clear communication and self-direction.
• Fully remote US role at $55/hr.
• Growth across enterprise IT platforms.

Confidential

This partner company provides secure and efficient IT operations for a growing organization. They offer a lean, collaborative, and inclusive remote culture with opportunities for professional development across enterprise platforms.