Remote IT Support Engineer for AI & Automation

Neura Market; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Stability AI is seeking an IT Support Engineer to provide responsive technical support across our globally distributed organization. You will own day-to-day support requests, onboarding, device provisioning, access management, and asset tracking.

You will work independently to resolve issues, improve IT operations, and ensure employees have secure, reliable tools. Experience with Okta, Google Workspace, Kandji/Jamf, and IAM is valued.

Qualifications

• Experience in IT support, desktop support, systems administration, or a related technical role.
• Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications.

Responsibilities

• Provide timely technical support across hardware, software, identity, network, and cloud application issues.
• Own employee onboarding and offboarding, including device setup, account provisioning, and application access.
• Configure, deploy, secure, track, and maintain laptops and other IT equipment.
• Administer Okta, Google Workspace, Iru / Kandji , and other core workplace systems.
• Support identity and access management, SSO, MFA, endpoint security, and SaaS applications.
• Troubleshoot issues across macOS and Windows environments, with opportunities to support Linux.
• Maintain accurate asset inventory, access records, operational processes, and IT documentation.
• Resolve technical issues independently and elevate complex security or infrastructure matters when needed.
• Support access reviews, compliance initiatives, and incident‑response activities.
• Identify and implement improvements to IT workflows, support processes, and the employee experience.

Skills

IT Support

macOS

Windows

Google Workspace

Identity & Access

Scripting

SaaS administration

Onboarding/Offboarding

Okta

Kandji/Jamf

Security awareness

Communication

Tools

Okta

Google Workspace

Iru / Kandji

Jamf

Job description

Stability AI is seeking an IT Support Engineer to provide responsive technical support across our globally distributed organization. You will own day-to-day support requests, onboarding, device provisioning, access management, and asset tracking.

You will work independently to resolve issues, improve IT operations, and ensure employees have secure, reliable tools. Experience with Okta, Google Workspace, Kandji/Jamf, and IAM is valued.