Remote IT Support Coordinator — Jira & Scheduling Pro

Talentoma

Ohio

Remote

USD 52,000 - 77,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a Technical Support Coordinator to join its fully remote IT support team. Based from Ohio, you will assist with Jira Service Management requests, calendar coordination with Google Calendar, and ensure issues are routed to the right resource so employees can resume work.

This role requires a 40-hour weekly commitment and operates entirely online. You will monitor tickets, provide clear updates, and collaborate with support technicians and application administrators to improve

Qualifications

Experience in technical support coordination or service desk preferred.
Familiarity with incident management and ITIL concepts.
Must be able to work remotely from Ohio with US work authorization.

Responsibilities

Monitor incoming tickets, emails, and scheduled support requests in Jira Service Management.
Check requests for affected applications, symptoms, impact, and prior troubleshooting before action.
Categorize requests, identify duplicates, and set initial priorities.
Route requests to appropriate technicians or administrators and confirm ownership.
Coordinate remote support appointments via Google Calendar and verify availability.
Share self-service instructions and arrange technician assistance if needed.
Update ticket notes with responses, assignments, outcomes, and next steps.
Follow up on outstanding requests and escalate when needed.
Track status and recurring issues in Google Sheets; prepare concise summaries.
Confirm resolution with employees before closing requests; ensure quality.