Remote Scheduling Specialist - Calendar & Ops

Talentoma; South Carolina; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma is recruiting a Scheduling Specialist for a fully remote role based in South Carolina, USA. You will manage calendars, coordinate with customers, staff, and operations to ensure accurate availability, timely updates, and smooth appointment flow.

The role emphasizes 40-hour weekly commitment, clear written updates, and collaboration with the scheduling team lead. Proficiency with Outlook/Exchange and 365 is valued.

Qualifications

• High school diploma or equivalent.
• 1–2 years of scheduling/appointment administration preferred.
• Familiar with shared calendars and calendar management.
• Ability to use scheduling, email, and productivity systems.
• Authorization to work in the United States.
• Fully remote work from home in South Carolina, United States.
• Strong written and telephone communication.
• Commitment to a 40-hour weekly schedule.

Responsibilities

• Review incoming appointment requests from shared email queues and calls, identifying the requested service, preferred availability, and any missing scheduling information.
• Check service staff availability, appointment duration, and existing calendar entries before offering suitable openings that match established scheduling guidelines.
• Enter confirmed appointments, customer contact information, service details, and clear scheduling notes so colleagues can understand each booking without repeating questions.
• Send confirmations and reminders through a business email platform such as Microsoft Exchange, explaining appointment arrangements and how customers can request changes.
• Update cancellations and rescheduling requests promptly, release unused openings, and verify that revised arrangements reach everyone affected by the change.
• Maintain scheduling checklists and shared availability summaries in a productivity suite such as Microsoft 365, keeping operational updates consistent across handoffs.
• Compare appointment demand with available service capacity, flag emerging gaps, and share practical observations that support resource planning without changing staffing decisions independently.
• Follow up on unanswered requests and incomplete confirmations, documenting each contact attempt and keeping pending appointments visible to the scheduling team.
• Escalate unresolved conflicts, unavailable appointment options, and urgent changes to the scheduling team lead, providing relevant details and actions already taken.
• Review completed work against appointment accuracy, turnaround expectations, complete notes, and timely follow-up; correct discrepancies and communicate outstanding items during shift handoffs.

Skills

Scheduling experience

Communication skills

Capacity planning

Remote work

Attention to detail

Problem solving

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Exchange

Microsoft 365

Shared calendars

Job description

Talentoma is recruiting a Scheduling Specialist for a fully remote role based in South Carolina, USA. You will manage calendars, coordinate with customers, staff, and operations to ensure accurate availability, timely updates, and smooth appointment flow.

The role emphasizes 40-hour weekly commitment, clear written updates, and collaboration with the scheduling team lead. Proficiency with Outlook/Exchange and 365 is valued.