Remote IT Service Desk Specialist

Talentoma; Florida; Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma is seeking a Service Desk Specialist to handle calls, emails, and tickets from employees needing help returning to work. This fully remote role is based from Florida and requires a 40-hour weekly commitment.

You will work within the IT support team, log issues in Jira Service Management, and guide employees through access, password resets, and basic troubleshooting, using AnyDesk when approved.

Qualifications

• 1–2 years of service desk or related technical support experience.
• Understanding of account access management and password reset procedures.
• Familiarity with ITIL service support concepts.
• Ability to follow troubleshooting guides and maintain ticket histories.
• Comfort working fully remotely from a home office.
• Authorized to work in the United States.

Responsibilities

• Review calls, emails, and tickets at shift start.
• Document symptoms, impact, and attempts in the ticketing system.
• Verify employee identity before assisting with access changes.
• Remotely inspect and guide corrective actions using AnyDesk.
• Explain steps clearly, check understanding, and update on progress.
• Escalate unresolved incidents with complete diagnostics.

Skills

Remote support

Jira Service Management

AnyDesk

Customer service

IT troubleshooting

Education

High school diploma

Tools

Jira Service Management

AnyDesk

Job description

Talentoma is seeking a Service Desk Specialist to handle calls, emails, and tickets from employees needing help returning to work. This fully remote role is based from Florida and requires a 40-hour weekly commitment.

You will work within the IT support team, log issues in Jira Service Management, and guide employees through access, password resets, and basic troubleshooting, using AnyDesk when approved.