Remote IT Support & Classroom Tech Specialist

City Colleges of Chicago; Chicago (IL); On-site; USD 70,000 - 77,000; Full time

Job summary

City Colleges of Chicago’s Malcolm X College IT Programs seeks an IT Service Associate to support computer hardware and software used by students, administrators, faculty and staff in a variety of settings to enhance student success.

The role covers hands-on and remote support, software maintenance, equipment asset management, and event tech facilitation, with after-hours/on-call duties as needed.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, preferably in a college setting.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of current versions of Microsoft Windows and browsers, including networking concepts and troubleshooting skills.
• Sound verbal and written communication skills.
• Great team player and self-starter.

Responsibilities

• Provides computer hardware and software technical support in person and remotely to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on computer hardware.
• Submits help desk tickets to assist with technology issues.
• Protects equipment through refresh, maintenance, installation, configuration, and asset inventory management.
• Manages and tracks equipment designated for use by students, staff, and faculty.
• Facilitates use of equipment for internal and external events.
• Assembles and disassembles equipment on site before and after classes.
• Provides limited training to audiovisual/multimedia equipment users.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties including after-hours and on-call schedules.

Skills

Windows support

Macintosh support

Networking concepts

Troubleshooting

Verbal communication

Team player

Education

Associate degree in IT / related field

Job description

City Colleges of Chicago’s Malcolm X College IT Programs seeks an IT Service Associate to support computer hardware and software used by students, administrators, faculty and staff in a variety of settings to enhance student success.

The role covers hands-on and remote support, software maintenance, equipment asset management, and event tech facilitation, with after-hours/on-call duties as needed.