Tech Support & Equipment Specialist - Part-Time IT Services

City Colleges of Chicago; Chicago (IL); Sur place; USD 23 000 - 33 000; Temps partiel

Avantages offerts par ce poste

Local 1600 Union affiliation

CCC Benefits information

Résumé du poste

Kennedy-King College is seeking a Part-Time Information Technology Services Associate to support students, faculty, staff, and administrators with hardware and software issues on campus and remotely. This role maintains devices, assists with events, and provides classroom tech support to ensure uninterrupted teaching and learning.

Requirements include an Associate’s degree in IT or related field, at least two years of experience, and proficiency with Windows and Mac platforms.

Qualifications

• Associate’s degree in IT or related field, or equivalent experience.
• Minimum of two years of related work experience.
• Experience supporting Windows and Mac platforms.
• Familiarity with Microsoft Windows versions and common browsers.
• Strong verbal and written communication; team player.

Responsabilités

• Provide in-person and remote hardware/software technical support to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on college devices.
• Submits help desk tickets and tracks issues to resolution.
• Protects equipment and manages inventory for student and staff devices.
• Assists with campus events and classroom technology support.
• Performs on-call duties and after-hours support as needed.

Connaissances

Windows support

MacOS support

Help desk

Troubleshooting

Customer service

Formation

Associate’s degree in Information Technology, Computer Science, Data Processing or related area

Outils

Networking concepts

AV equipment basics

Description du poste

Kennedy-King College is seeking a Part-Time Information Technology Services Associate to support students, faculty, staff, and administrators with hardware and software issues on campus and remotely. This role maintains devices, assists with events, and provides classroom tech support to ensure uninterrupted teaching and learning.

Requirements include an Associate’s degree in IT or related field, at least two years of experience, and proficiency with Windows and Mac platforms.