Remote IT Support Associate – Service Desk & IT Ops

Highstreet Insurance Partners; Georgia; On-site; USD 42,000 - 60,000; Full time

Job summary

Highstreet Insurance Partners seeks an Associate, Technology Support to maintain IT services and governance across the enterprise. Remote work supported while serving users nationwide from Atlanta or Raleigh areas.

You will diagnose end-user computing issues, manage tickets in our service desk, and contribute to knowledgebase content while delivering customer-focused support. IT-focused degree and 2+ years' experience preferred.

Qualifications

• Bachelor’s degree in IT or related field preferred.
• 2+ years of Service Desk experience in a complex IT environment.
• Experience with Azure AD, M365, and Exchange Online is required.
• Strong communication and documentation skills for knowledgebase contributions.

Responsibilities

• Provide first-line investigation and diagnosis of end-user computing issues via Service Desk tickets.
• Respond to a broad range of IT service requests and resolve or escalate as needed.
• Identify issues to prevent recurrence and maintain SLAs.
• Create knowledgebase articles and maintain clear customer communications.
• Collaborate with internal/external customers and support teams.

Skills

Service Desk

Windows OS

Azure AD

Microsoft 365

Exchange Online

Communication

Documentation

DNS/DHCP

Active Directory

Group Policy

Troubleshooting

Certifications

Education

Bachelor’s Degree in Information Technology

Tools

Service Desk Ticketing System

Job description

Highstreet Insurance Partners seeks an Associate, Technology Support to maintain IT services and governance across the enterprise. Remote work supported while serving users nationwide from Atlanta or Raleigh areas.

You will diagnose end-user computing issues, manage tickets in our service desk, and contribute to knowledgebase content while delivering customer-focused support. IT-focused degree and 2+ years' experience preferred.