Travel Support Analyst

IronEdge Group, LTD; Colorado Springs (CO); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

FSA/HSA

Flexible Time Off

Paid holidays

Job summary

IronEdge is seeking a remote IT Support Technician to provide front-line technical support to end users, troubleshoot servers and network systems, and resolve software and peripheral issues. This role involves dispatching to client sites as needed and requires strong customer service, problem solving, and attention to detail.

Applicants must have at least 1 year in a Tier 1 IT support role, familiarity with ticketing and remote access systems, and excellent communication via Microsoft Teams.

Qualifications

• 1 year of experience in a Tier 1 IT support role.
• Experience with ticketing systems and remote access tools.
• Strong communication skills via Microsoft Teams.

Responsibilities

• Provide front-line technical support to end users.
• Troubleshoot servers and network systems.
• Resolve software and peripheral issues.
• Dispatch to client sites as needed.
• Work independently and collaboratively to solve problems.
• Complete tickets to company standards.
• Continually build new technical skills.

Skills

Customer service

Problem solving

Troubleshooting

Multitasking

Education

CompTIA certification

Microsoft certification

Job description

IT SupportTechnician(This is a remote position open to applicantsresidingin TX, NM, AZ,COor KS)Support Technicians provide front-line technical support to end users, troubleshoot servers and network systems, resolve software and peripheral issues, and dispatch to client sites as needed. This role requires strong customer service, decision-making, troubleshooting, multitasking, planning, and attention to detail. Support Technicians to work independently and collaboratively to solve problems, complete tickets to company standards, and continually build new technical skills.Minimum of 1 year experience in a Tier 1 IT support roleServe as an advanced problem solver with creative solutions and a focus on long-term stabilityExperience in ticketing and remote access systemsCommunicating effectively with co-workers cross functionally via Microsoft TeamsProvide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism.

All positions require the successful completion of a criminal background check, and furtherbackground checks if the position involves access to sensitive information or secure facilities.Applicants for this position must pass a Criminal Justice Information Systems (CJIS)fingerprint-basedbackground check and maintain CJIS eligibility. Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions.

Experience and Certifications

Managed Services Provider(MSP)experience

• Background in the customer service industry
• Applicable certifications from CompTIA, Microsoft

Company

IronEdgeis the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together toeliminatethe frustration companiesface withtechnology.As a service-centric company with a culture that always puts people first,IronEdgeis dedicated to providinga fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon thestrong foundationof teamwork, continuous learning, integrity,courageand ownership, guiding everything we do atIronEdge. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.

Benefits

IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance

• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account and Health Savings Account
• Flexible Time Off plus Holidays