Travel Support Analyst

IronEdge Group, LTD; New Mexico; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Health Savings Account

Flexible Spending Account (FSA)

Flexible Time Off + Holidays

Job summary

IronEdge Group, LTD is hiring an IT Support Technician for a remote role available to residents of TX, NM, AZ, CO, or KS. The job focuses on front-line user support, server/network troubleshooting, and ticket resolution.

Strong customer service, teamwork, and independent problem-solving are essential. The role requires at least 1 year in Tier 1 IT support, MSP experience, and certifications such as CompTIA or Microsoft.

Qualifications

• 1 year minimum experience in a Tier 1 IT support role.
• Provide advanced problem solving with focus on long-term stability.
• Experience in ticketing and remote access systems.
• Communicate effectively with colleagues via Microsoft Teams.

Responsibilities

• Provide front-line IT support to end users.
• Troubleshoot servers and network systems; resolve software issues.
• Dispatch to client sites as needed.
• Complete tickets to company standards and document resolutions.
• Build and expand technical skills continuously.

Skills

Customer service

Troubleshooting

Multitasking

Planning

Attention to detail

Remote work coordination

Education

CompTIA certifications

Microsoft certifications

Tools

Ticketing systems

Remote access tools

Job description

Job Overview

IT SupportTechnician
(This is a remote position open to applicantsresidingin TX, NM, AZ,COor KS)

Support Technicians provide front-line technical support to end users, troubleshoot servers and network systems, resolve software and peripheral issues, and dispatch to client sites as needed. This role requires strong customer service, decision-making, troubleshooting, multitasking, planning, and attention to detail. Support Technicians to work independently and collaboratively to solve problems, complete tickets to company standards, and continually build new technical skills.

• Minimum of 1 year experience in a Tier 1 IT support role
• Serve as an advanced problem solver with creative solutions and a focus on long-term stability
• Experience in ticketing and remote access systems
• Communicating effectively with co-workers cross functionally via Microsoft Teams
• Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism
• Managed Services Provider(MSP)experience
• Background in the customer service industry
• Applicable certifications from CompTIA, Microsoft

All positions require the successful completion of a criminal background check, and furtherbackground checks if the position involves access to sensitive information or secure facilities.

Applicants for this position must pass a Criminal Justice Information Systems (CJIS)fingerprint-basedbackground check and maintain CJIS eligibility. Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions.

IEG pays aportionof employee premiums for Medical, Dental, and Life Insurance

• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account and Health Savings Account
• Flexible Time Off plus Holidays

About IronEdge

IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together toeliminatethe frustration companiesface withtechnology.As a service-centric company with a culture that always puts people first,IronEdgeis dedicated to providinga fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon thestrong foundationof teamwork, continuous learning, integrity,courageand ownership, guiding everything we do atIronEdge. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.