Remote IT Specialist: Microsoft 365 & Identity Admin

ITOCHU Corporation; Northern (KY); Hybrid; USD 45,000 - 52,000; Full time

Job summary

ITOCHU Corporation, through MG I International, seeks a proactive IT Support Technician II to support the Microsoft 365 environment in a remote US-based role. You will handle onboarding/offboarding, user management, and SharePoint administration while delivering high-quality technical assistance across the organization.

The ideal candidate has 2–5 years of IT support experience, strong customer service skills, and proven ability to work independently in a fast-paced, remote setting.

Qualifications

• 2–5 years in IT support, systems administration, or Microsoft 365 administration.
• Hands-on experience supporting Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
• Experience administering Entra ID/Active Directory, user lifecycle management, security groups, and MFA.
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent written and verbal communication abilities.
• Detail-oriented, process-driven, and capable of managing priorities independently.
• Proven ability to work effectively in a remote environment.

Responsibilities

• Administer and support the Microsoft 365 environment, including users, licenses, groups, Exchange Online, Teams, OneDrive, and SharePoint.
• Manage Entra ID and Active Directory, including user provisioning, deprovisioning, security groups, and multi-factor authentication.
• Lead SharePoint governance, organization, permissions management, and content cleanup initiatives.
• Own end-to-end employee onboarding and offboarding processes, including account setup, access management, hardware deployment, and equipment recovery.
• Configure, deploy, and support Windows workstations, laptops, and company-issued mobile devices.
• Provide responsive help desk support and resolve hardware, software, connectivity, and access-related issues.
• Support VPN connectivity and coordinate with vendors and managed service providers to drive issue resolution.
• Maintain accurate IT documentation, asset inventories, and access records while supporting security and compliance initiatives.

Skills

IT support

Microsoft 365

Entra ID/AD

MFA

Troubleshooting

Customer service

Remote work

Education

Associate's or Bachelor's in IT

Tools

Intune

Autopilot

SonicWall NetExtender

Sage X3 ERP

Job description

ITOCHU Corporation, through MG I International, seeks a proactive IT Support Technician II to support the Microsoft 365 environment in a remote US-based role. You will handle onboarding/offboarding, user management, and SharePoint administration while delivering high-quality technical assistance across the organization.

The ideal candidate has 2–5 years of IT support experience, strong customer service skills, and proven ability to work independently in a fast-paced, remote setting.