Remote IT Specialist: Executive Support & Security

Climate First Bank

Town of Florida (NY)

On-site

USD 51,000 - 69,000

Full time

9 days ago

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Benefits offered by this job

HSA

401k match

Employee stock options

EV financing perks

Paid time off

Life insurance

Job summary

Climate First Bank is seeking an IT Specialist to handle staff and executive IT support with a strong focus on customer service and efficiency. Responsibilities include access management, troubleshooting hardware and software, and ongoing staff training.

The role supports a remote US-based work setup with Eastern Standard Hours and a competitive pay package. The benefits reflect the bank’s comprehensive people-first approach to employee wellness and growth.

Qualifications

Bachelor’s degree or pursuing one during tenure.
Experience as an IT technician or in a customer-support role.
Strong communication and problem-solving skills.
Ability to manage time and handle multiple tasks.

Responsibilities

Respond to tech support requests via email, video, chat, phone, or in person.
Inform users about IT products, updates and service interruptions.
Provide high-quality support to executives, including the CEO and President.
Troubleshoot hardware, software, and network issues with a service-minded approach.
Follow up with users to ensure excellent service and relay feedback to teams.
Monitor and patch systems in collaboration with security personnel.
Assist IT staff in keeping systems secure and up to date.