Remote Digital Banking Support Specialist

Climate First Bank; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% Employer Paid Medical, Dental and Vision

401(k) with Employer Match

Paid Time Off and Holidays

Employee Stock Options

Job summary

Climate First Bank is hiring a Digital Banking Support Representative to enhance client experiences through exceptional service and technical support. This fully remote role requires you to assist customers with online banking issues, contributing to deposit growth and satisfaction. Ideal candidates exhibit strong organizational skills, a tech-savvy mindset, and a commitment to quality.

Join our mission-driven team and help redefine banking while thriving in a supportive environment that values sustainability and community engagement.

Qualifications

• Experience in a client-centric role.
• Ability to provide technical support for digital platforms.
• Strong communication and problem-solving skills.

Responsibilities

• Provide Tier 1 support for digital banking inquiries.
• Assist with account setups and troubleshooting.
• Document customer interactions in the CRM.

Skills

Client-centered service skills

Technical troubleshooting

Communication skills

Education

Experience in banking or fintech

Tools

CRM systems

Digital banking platforms

Job description

Climate First Bank is hiring a Digital Banking Support Representative to enhance client experiences through exceptional service and technical support. This fully remote role requires you to assist customers with online banking issues, contributing to deposit growth and satisfaction. Ideal candidates exhibit strong organizational skills, a tech-savvy mindset, and a commitment to quality.

Join our mission-driven team and help redefine banking while thriving in a supportive environment that values sustainability and community engagement.