Remote IT Services Account Manager - Growth & Renewals

Jobgether SRL; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Presidents Club

RRSP match

Time off

Professional development

Buy a Book

Wellness program

Onsite gym

Pet-friendly office

Remote work

Job summary

Jobgether SRL is seeking an experienced Account Manager to manage a portfolio of client accounts, drive renewals, and strengthen relationships through proactive service and engagement.

You will create sales and service activity plans, lead client calls, identify cross-selling opportunities, and coordinate with internal teams to deliver value. This role offers a remote work option in a full-time capacity with competitive compensation and benefits.

Qualifications

• 3+ years of account management experience with a proven track record.
• Experience supporting clients in IT research and advisory sectors.
• Ability to understand client needs and connect them with internal experts.
• Strong planning, time-management and organizational skills.
• Excellent active listening and communication abilities.

Responsibilities

• Manage an assigned portfolio of client accounts with operational and call-based support to drive renewals.
• Create and execute sales and service activity plans aligned with account growth.
• Lead client calls and coordinate follow-up activities across stakeholders.
• Own conversations with secondary stakeholders and maintain quality communications.
• Help clients maximize value through proactive service and guidance.
• Identify cross-selling opportunities to contribute to growth.
• Respond to inbound requests and ensure effective follow-ups.
• Prepare for client interactions by researching account relationships and stakeholders.
• Conduct CRM data queries to support account management activities.
• Maintain accurate account records and contact information in CRM.
• Develop product and service knowledge to communicate value effectively.

Skills

Account management

Client relationships

IT industry experience

Critical thinking

Communication skills

Planning & organization

Education

University degree or equivalent

Tools

CRM systems

Job description

Jobgether SRL is seeking an experienced Account Manager to manage a portfolio of client accounts, drive renewals, and strengthen relationships through proactive service and engagement.

You will create sales and service activity plans, lead client calls, identify cross-selling opportunities, and coordinate with internal teams to deliver value. This role offers a remote work option in a full-time capacity with competitive compensation and benefits.