Remote IT Service Management Applications Engineer

IBM; San Francisco (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

IBM Consulting is seeking an Application Developer specializing in IT Service Management to help design and maintain ITSM solutions across client environments. You will work with platforms like Remedy, ServiceNow, or IBM Control Desk to ensure reliable operations and alignment with business goals.

This role emphasizes end-to-end understanding of ITSM applications, optimizing service delivery, and collaborating with cross-functional teams to drive efficient IT operations.

Qualifications

• Deep expertise in IT service management solutions including Remedy, ServiceNow, or IBM Control Desk.
• Experience developing a thorough understanding of ITSM applications and their business functions.
• Strong ITSM principles and practices to manage services and operations.
• Ability to align IT service solutions with business objectives.
• Skill in optimizing ITSM solutions to improve efficiency.

Responsibilities

• Design, implement, and optimize ITSM solutions such as Remedy, ServiceNow, or IBM Control Desk.
• Develop a thorough understanding of ITSM applications and their business functions.
• Manage IT services to ensure smooth operations and minimal disruptions.
• Align ITSM projects with business goals to drive value.

Skills

ITSM Expertise

End-to-End Understanding

Business Alignment

Collaboration

Tools

Remedy

ServiceNow

IBM Control Desk

Job description

IBM Consulting is seeking an Application Developer specializing in IT Service Management to help design and maintain ITSM solutions across client environments. You will work with platforms like Remedy, ServiceNow, or IBM Control Desk to ensure reliable operations and alignment with business goals.

This role emphasizes end-to-end understanding of ITSM applications, optimizing service delivery, and collaborating with cross-functional teams to drive efficient IT operations.