Senior ServiceNow ITSM Developer – ITIL Expert

Red River; Boise (ID); Ibrido; USD 97.000 - 162.000; Tempo pieno

Descrizione del lavoro

Red River Managed Services seeks a highly experienced ServiceNow ITSM Developer to design, develop, and operate ITSM on the ServiceNow platform. You will translate governance into scalable, low-friction experiences and collaborate with leadership, technical teams, and business partners on near-term and long-term objectives.

You will work in a hybrid environment, handling incident support, testing oversight, and integrations (e.g., SAP) while advancing a multi-year roadmap for service catalog

Competenze

• 7+ years of ServiceNow experience focused on ITSM Modules.
• ACTIVE Secret Clearance
• Experience with ServiceNow Service Operations Workspace (SOW)
• Strong development experience with ITSM modules and scripting
• Experience supporting production environments
• Strong understanding of ServiceNow architecture and ITIL

Mansioni

• Design and maintain scalable, secure, and maintainable ServiceNow solutions with a focus on ITSM modules
• Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer
• Configure core ITSM modules (Incident, Problem, Change, Service, Knowledge)
• Optimize Service Catalog items and workflows for usability and adoption
• Collaborate with stakeholders to simplify workflows and improve user experience
• Support incident triage, root cause analysis, and platform stability
• Maintain development standards and governance alignment
• Support integrations (e.g., SAP)
• Participate in testing, deployment, and support
• Troubleshoot platform issues and provide resolutions

Conoscenze

ServiceNow ITSM

ITIL

Scripting

Incident Management

Change Management

Knowledge Management

Service Catalog

Active Secret Clearance

Service Operations Workspace

Strumenti

Flow Designer

Script Includes

Client Scripts

UI Policies

Business Rules

Descrizione del lavoro

Red River Managed Services seeks a highly experienced ServiceNow ITSM Developer to design, develop, and operate ITSM on the ServiceNow platform. You will translate governance into scalable, low-friction experiences and collaborate with leadership, technical teams, and business partners on near-term and long-term objectives.

You will work in a hybrid environment, handling incident support, testing oversight, and integrations (e.g., SAP) while advancing a multi-year roadmap for service catalog